Support
1. HOW DO I GET A COPY OF YOUR CATALOG?
Click here to download our catalog (requires Adobe Acrobat Reader). This file is approximately 2.5 megabytes so it may take a few minutes depending upon your connection speed. Information about all our programs can be found on this web site. We also encourage you to sign up for our periodic newsletter to stay informed about our research activities as well as any special promotions.
2. ARE DISCOUNTS AVAILABLE?
Classroom licenses are discounted when purchasing multiple copies. We offer several discount schedules depending on program title and intended use or audience. We also offer significant discounts on bulk purchases for distribution to patients or staff. If you are purchasing 5 or more units of the same program please contact us for details.
3. CAN I PREVIEW A PROGRAM PRIOR TO PURCHASING IT?
Most of our programs are available for a risk-free 30-day preview within the United States. International orders are not eligible for preview but may be returned within 30 days of purchase for a full refund less shipping charges. Preview options are listed below each program. Your preview period begins on the date you order the programs. To avoid charges, previews must be received back in Vida's offices 30 days from this date. If you elect to keep your preview you will automatically be billed. If your preview is returned to Vida after your return deadline you may be charged a 5% restocking fee.
4. CAN I RETURN A DAMAGED OR DEFECTIVE PROGRAM?
Yes. All Vida programs licensed for classroom use are guaranteed against damage and defect for the life of the program. Programs licensed for home use are guaranteed for one year from date of shipment. First contact us for a Return Authorization. You will need your program registration number (found on the tape/disk) or your original invoice number. A $15 shipping and handling charge will be assessed. Damaged programs must be returned to Vida by traceable carrier such as FedEx or UPS. Vida will not be responsible for lost or stolen items.
5. DO I NEED A CLASSROOM LICENSE OR A HOME USE LICENSE?
If you intend to show this program to other people outside of your home or use it in the course of carrying out your job, you must purchase the Classroom license. The Classroom license includes performance rights that allow for the program to be used in educational settings. These include both group classes as well as settings where the program will be shown repeatedly to individuals including in-home visits. Typically, this is the license used by educators, hospitals, libraries, non-profit and government organizations. Our standard Classroom license is for single screen public performance (i.e. one television set). Licenses for closed circuit systems, broadcast, cable, satellite, distance learning and digital reproduction can be purchased for additional consideration.
The Home Edition license only allows personal use of the program in the home. Any other use is strictly prohibited and is considered a violaton of U.S. and international copyright laws. Please feel free to contact us if you have any questions about your particular needs.
6. WHAT PAYMENT METHODS ARE ACCEPTED?
Credit Cards
We accept VISA, Mastercard, Discover and American Express. We also accept government purchase cards from all of these issuers.
Purchase Orders
We are happy to accept purchase orders from approved corporations, government agencies and non-profit organizations. All POs must be faxed to (617) 864-7862 and include the following information: product code, quantity, preview or purchase, retail price, shipping costs, bill-to and ship-to addresses, contact name, phone and e-mail, and signature of purchasing agent. Vida's standard terms are net 30.
Checks
Checks are accepted for purchases but not for previews. Please make checks payable to Vida Health Communications, Inc. and include the following information: product code, quantity, retail price, shipping costs, bill-to and ship-to addresses, contact name, phone and e-mail. Personal checks must clear prior to merchandise shipment.
7. CAN I RETURN A PROGRAM?
Programs may be returned to Vida within 30 days of purchase for a full refund less shipping charges. Please call us at (617) 864-4334 to request an RMA number. All returns must be shipped back to us by traceable carrier such as UPS or FEDEX. Customer will be responsible for return shipping charges except in instances due to error on Vida’s part.
8. HOW DO I GET CONTINUING EDUCATION CREDITS?
Once a program has been paid for in full you can call to request continuing ed materials or mail back the request card enclosed with the program. You will need to have your registration number (found on the tape/disk) or original invoice number. Continuing education materials can be photocopied for use throughout your institution. All applicants are required to submit all of their application materials individually to the appropriate address and with a check covering all CEU costs.
9. DO YOU OFFER CUSTOMIZED PROGRAMS AND PACKAGES?
Yes. Vida's media production expertise and digital technology allow us to transform any of our programs into a customized package that suits an organization's unique needs. Contact us for specific details.
10. CAN VIDA HELP ME PRODUCE A MEDIA PROJECT?
Yes, Vida's extensive experience in the world of media production makes it the ideal candidate to translate your research or curriculum into state-of-the-art media. Contact us for details.
11. DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes, we are happy to ship orders internationally but they cannot be processed through our website shopping cart. For pricing details, please contact us with the product items, quantities and shipping address and we will forward you a price quotation within 24 hours. CANADIAN CUSTOMERS - our classroom licensed products are available in Canada exclusively through Canadian Learning Company. Home editions may be purchased from Amazon.com.